Frequently Asked Questions

1. Do you provide cleaning supplies?
We ask that all clients provide their own cleaning supplies, including cleaners, mop, bucket, vacuum, and toiletries (such as toilet paper, paper towels, and soap refills). This helps ensure your preferred products are used and keeps costs low.

2. What if I don’t have supplies available?
No worries! We can bring our own professional-grade cleaning supplies for an additional $15 per visit. Just let us know in advance so we can come prepared.

3. Are your prices fixed?
All prices are estimates. Custom quotes are available for larger or specialty properties. The final price is confirmed after viewing the property and may be adjusted based on size, condition, and cleaning needs.

4. Do you offer deep cleaning services?
Yes! We offer deep cleaning options for short-term rentals, move-ins, move-outs, or just when your space needs that extra sparkle. Ask us for a custom quote.

5. How do I book a cleaning?
You can book by phone, text, or email. We’ll gather a few details about your property and schedule a consultation time that works best for you.

6. What payment methods do you accept?
We accept Venmo. Payment is due upon completion of service unless otherwise arranged.

7. Do I need to be home during the cleaning?
Not at all! Most of our clients provide access instructions or a key and enjoy coming home to a beautifully clean space. Just let us know your preference when scheduling.

8. What areas do you service?
We currently serve Wintergreen, Nellysford, and the surrounding areas. If you’re just outside that range, reach out — we might still be able to help!

9. What’s your cancellation policy?
Life happens! We kindly ask for 72 hours’ notice for cancellations or reschedules so we can adjust our schedule.

10. Do you offer recurring cleanings?
Absolutely. We offer weekly, biweekly, or monthly services for clients who want to keep their homes consistently beautiful — and you’ll get priority booking!